Example BULATS Email Question
You have received this letter from a local hotel.
Dear Mr Garvin,
Further to your email of June 12th, I am writing to inform you that the Mal Sanders Hall will be available to host your conference on September 17th. Could you confirm that you still intend to book the venue for that day and let us know if you have any special requirements for meals?
Yours sincerely,
Julie Starr
Entertainments Manager, Mal Sanders Hall
Write a reply of 50-60 words:
Dear Ms Starr,
Thankyou for your email confirming the availability of the Mal Sanders Hall. I would like to confirm that we will proceed with this booking.
To the best of my knowledge, around 50 people will be attending our conference and none of them has any special dietary requirements. Should the situation change, I will let you know by email immediately.
Yours sincerely,
James Garvin
Senior Manager, Arn Anderson Accounting
Dear Mr Garvin,
Further to your email of June 12th, I am writing to inform you that the Mal Sanders Hall will be available to host your conference on September 17th. Could you confirm that you still intend to book the venue for that day and let us know if you have any special requirements for meals?
Yours sincerely,
Julie Starr
Entertainments Manager, Mal Sanders Hall
Write a reply of 50-60 words:
- Confirm the booking
- Inform as to numbers of people attending
- Address the question about lunch arrangements
Dear Ms Starr,
Thankyou for your email confirming the availability of the Mal Sanders Hall. I would like to confirm that we will proceed with this booking.
To the best of my knowledge, around 50 people will be attending our conference and none of them has any special dietary requirements. Should the situation change, I will let you know by email immediately.
Yours sincerely,
James Garvin
Senior Manager, Arn Anderson Accounting
Sample Requesting Email
To: [email protected]
Subject: Price list
Dear Mr Thornley,
I understand that your company has recently released some new sportswear for kendo athletes.
I am writing to inquire if you would be able to send me a price list of the latest kendo gear?
Also, would you be able to inform me how long the items would take to be delivered?
Kind Regards,
Michael McManus
New Cross Kendo Club
Subject: Price list
Dear Mr Thornley,
I understand that your company has recently released some new sportswear for kendo athletes.
I am writing to inquire if you would be able to send me a price list of the latest kendo gear?
Also, would you be able to inform me how long the items would take to be delivered?
Kind Regards,
Michael McManus
New Cross Kendo Club
Sample Positive Reply Email
To: [email protected]
Subject: Order Confirmation
Dear Mr Marino,
Thank you for your email of June 10th 2013 expressing interest in our products.
We are happy to confirm your order for product MCProX:
· 12x1 nylon rope of four meters’ length at 720 GBP
We also confirm that delivery of the above product will be made within three working days.
Should you have any further questions, please don’t hesitate to contact me.
Yours faithfully,
Dee Ashton
Customer Service Manager
Subject: Order Confirmation
Dear Mr Marino,
Thank you for your email of June 10th 2013 expressing interest in our products.
We are happy to confirm your order for product MCProX:
· 12x1 nylon rope of four meters’ length at 720 GBP
We also confirm that delivery of the above product will be made within three working days.
Should you have any further questions, please don’t hesitate to contact me.
Yours faithfully,
Dee Ashton
Customer Service Manager
Sample Negative Reply Email
To: [email protected]
Subject: Your Reservation
Dear Ms Porter,
Thank you for your email of June 10th 2013, requesting a non-smoking room from July 1st-3rd 2013.
Regrettably, we are unable to meet this request at present. This is due to the hotel being at full capacity on the dates you requested.
Should the situation change and a room become available, we will contact you as soon as possible.
We sincerely apologize for this inconvenience.
Yours faithfully,
Julie Starr
Room Reservations,
Palace Court Hotel
Subject: Your Reservation
Dear Ms Porter,
Thank you for your email of June 10th 2013, requesting a non-smoking room from July 1st-3rd 2013.
Regrettably, we are unable to meet this request at present. This is due to the hotel being at full capacity on the dates you requested.
Should the situation change and a room become available, we will contact you as soon as possible.
We sincerely apologize for this inconvenience.
Yours faithfully,
Julie Starr
Room Reservations,
Palace Court Hotel
Sample Apology Email
To: [email protected]
Subject: An Apology
Dear Mr Gillette,
We received your email correspondence of July 1st 2013 and are writing to formally apologize for the five-hour train delay on Eurostar PN107 last week.
Unfortunately, this was due to an incident totally beyond our control, namely a fire in the Channel Tunnel. The fire took considerable time to extinguish and led to a lengthy closure of the tunnel, meaning trains were unable to pass through.
We understand that it was a hot summer’s day and that conditions inside the train were uncomfortable during the delay. Because of this, we would like to offer you two complimentary tickets for your next Eurostar journey.
Once again, we sincerely apologize for the inconvenience you suffered.
Yours faithfully,
Tony St Clair
Eurostar Customer Relations Department
Subject: An Apology
Dear Mr Gillette,
We received your email correspondence of July 1st 2013 and are writing to formally apologize for the five-hour train delay on Eurostar PN107 last week.
Unfortunately, this was due to an incident totally beyond our control, namely a fire in the Channel Tunnel. The fire took considerable time to extinguish and led to a lengthy closure of the tunnel, meaning trains were unable to pass through.
We understand that it was a hot summer’s day and that conditions inside the train were uncomfortable during the delay. Because of this, we would like to offer you two complimentary tickets for your next Eurostar journey.
Once again, we sincerely apologize for the inconvenience you suffered.
Yours faithfully,
Tony St Clair
Eurostar Customer Relations Department
Sample Complaining Email
To: [email protected]
Subject: Unpaid invoice
Dear Tiger Transport,
This is a third and final written reminder that your invoice of December 20th 2012, should have been paid within 30 days.
We notified you of this in writing both on January 31st 2013 and March 31st 2013, and as of yet have received no reply from you. This is not acceptable.
If the invoice is not paid by June 30th 2013, we will have no choice but to take legal action against you, and have already begun preparing papers with our attorney.
We request, respectfully, that you save us the trouble of a legal battle by kindly complying with this request.
Yours faithfully,
Dr Ian Dean
Brookside Medical School
Liverpool
Subject: Unpaid invoice
Dear Tiger Transport,
This is a third and final written reminder that your invoice of December 20th 2012, should have been paid within 30 days.
We notified you of this in writing both on January 31st 2013 and March 31st 2013, and as of yet have received no reply from you. This is not acceptable.
If the invoice is not paid by June 30th 2013, we will have no choice but to take legal action against you, and have already begun preparing papers with our attorney.
We request, respectfully, that you save us the trouble of a legal battle by kindly complying with this request.
Yours faithfully,
Dr Ian Dean
Brookside Medical School
Liverpool